Stop fidgeting and try to make eye contact with the person speaking with you. This means that you must put down your phone, pen, and, yes, your thoughts.
During active listening, it is essential to focus. It is easy to be distracted in an era of information and stimuli overload and working remotely. Below are six tactics to help you improve your functional learning and listening skills. How Can You Sharpen Your Skill Of Active Listening?Īctive listening can be difficult and certainly takes deliberate practice to improve and master. Apart from a critical personal skill, active listening is essential for an organization and has a practical impact on business outcomes. Active listening also helps build trust, collaboration, and cooperation amongst speakers and listeners. After changing his approach and modeling better active listening skills, he created a culture of active listening in the organization which helped everyone pinpoint pitfalls early and detect the warning signs of trouble before it snowballed into a full-blown crisis. He had a moment of reflection and realized that he was not listening to his employees. When a crisis hit Amgen, the stock tumbled. Because he was the CEO, he felt that he was the smartest guy in the room: he cut people off, finished their sentences, and rushed them because he "already knew" the answer. A great example is that of the former CEO of Amgen, Kevin Sharer, who was a terrible listener in the early years of his tenure at Amgen. Why Is Active Listening Critical?Īctive listening is critical because it can make or break an organization. You must take in information across all the sources you are listening to and discern the signal from the noise. The second component of active listening is fostering a listening ecosystem that broadens your responsibility as an active listener.
The first component of active listening requires listening attentively while suspending judgment, which means you focus on what the speaker is saying instead of evaluating what they are saying and prepping a response. " Research by Harvard Business Review reveals that the art of active listening has two key components. In their "Active Listening and Reflective Responses" course at MIT Sloan School of Business, Professors Lori Breslow and Terrence Heagney define active listening as an approach to listening that "helps you gain more information, improve your understanding of other points of view, and work cooperatively with superiors, subordinates, and peers.
ACTIVE LISTENING SKILLS COURSE HOW TO
This article explores the art of active listening, why it is a critical skill, and how to sharpen it.
ACTIVE LISTENING SKILLS COURSE SERIES
To make your job easier, a series of ten articles, "eLearning Skills 2030," (of which this article is one) explores all the skills. One of your primary responsibilities as a Learning and Development leader is to ensure that you empower the workforce to develop the four sets of skills that are critical to thriving in 2030. As machines become increasingly more accurate and intelligent, we humans will need to sharpen our cognitive skills.
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